Each person attending an event must produce a valid event ticket, pass or authorized credential for that event or game. Once a fan has exited the building, except at designated "pass-out" areas, they are not allowed re-entry into the facility.
At Maple Leaf Sports and Entertainment, we strive to make it as easy as possible to purchase accessible seating tickets at our venues. Air Canada Centre offers multiple accessible seating areas to better accommodate our guests. In saying this, it is important to remember that availability and type of accessible seating tickets will vary based on our policy and/or the type of event taking place.
For Air Canada Centre events, order your tickets through Ticketmaster by phone at 1-855-682-6736 or request accessible seating tickets online by completing and submitting the form found under 'Request Accessible tickets' on the event page. Ticketmaster aims to process online requests for accessible seating tickets as soon as they are received, but heavy volume can result in delays. So, while you may receive an e-mail from a Ticketmaster e-care specialist within minutes after you have received the auto-acknowledgement, it could take longer (in rare instances more than an hour) before the e-care specialist contacts you. Once the e-care specialist does contact you, he or she will work with you to process and complete your request (subject, of course, to ticket availability).
For help with problems or other inquiries, Ticketmaster customer service representatives are available: Monday-Saturday 9:30am - 11pm EST, Sunday & Holidays 12pm - 8pm EST by phone at: 855-682-6736.
Accessible seating areas are solely for persons with disabilities and their companions.
By purchasing an accessible seating ticket through Ticketmaster, you agree to the following: The ticket will be used only by a person with a disability and his/her companion. A ticket holder may be denied entry to or removed from an accessible seating area if he or she or the legitimate companion does not have a disability. If this occurs, Air Canada Centre shall have no obligation to provide alternate seating. If Ticketmaster or the event provider believes, in its sole discretion, that your order violates or may violate this policy, Ticketmaster may cancel your order without notice.
Side View Seating
Side view seats are located immediately beside the stage and will provide the fan with a vantage point that does not look straight onto the stage.
Rear View Seating
Rear view seats are located behind the stage. These can be limited view depending on the stage configuration and the direction in which the artist chooses to perform.
Relative to the playing or performing area, obstructed seats have limited sightlines due to some type of obstruction (i.e. equipment, building apparatus, cable drop, etc.). In this case, the view will be limited and there may not be a clear view of the entire playing or performing area.
Standing Room Tickets
Air Canada Centre offers standing room tickets in row 19 of Sections 307-313 and 317-323. These tickets will indicate a seat number however this is only to direct fans where to stand, there will be no chairs provided in this section. All standing room tickets are marked with a letter S beside the Section number (ex. 319S).